الشحن

Shipping Policy

We are committed to delivering your order in the best condition and as quickly as possible. Please review our shipping policy carefully.

1. Processing Time

All orders are processed within 1–3 business days.

Customized or personalized orders may require additional preparation time depending on the request.

2. Shipping Time

Estimated delivery times vary based on location:

  • Within Saudi Arabia: 2–5 business days
  • International orders: 5–10 business days

Delivery times are estimates and may vary due to external factors such as courier delays or customs clearance.

3. Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS.

4. Delivery Responsibility

Customers are required to inspect their order immediately upon delivery.

If the package shows any signs of damage, tampering, or mishandling:

  • You must refuse delivery, OR
  • Report the issue immediately with clear photo or video evidence

Failure to report issues at the time of delivery means the order is considered received in good condition.

5. Transfer of Responsibility

Once the order is successfully delivered and accepted, full responsibility is transferred to the customer.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

7. Failed Delivery Attempts

If the customer is unavailable during delivery:

  • The courier may attempt redelivery
  • Additional shipping fees may apply

8. Shipping Damage Disclaimer

We carefully package all orders with protective materials.

However, once the order is handed over to the shipping carrier, we are not liable for damages caused during transit unless reported immediately upon delivery.

9. Customized Orders

Customized and personalized products are prepared specifically for each customer and are shipped after final quality checks.

These orders are not eligible for return once delivered.

10. Gift Setup Service Orders

Gift setup service orders may involve additional preparation steps.

Processing and shipping times may vary depending on the service requirements.

11. Delays

We are not responsible for shipping delays caused by courier companies, weather conditions, or unforeseen circumstances.

12. Contact

If you have any questions regarding your shipment, please contact us through our official support channels.